Frequently Asked
Questions

Reservations

  • Can I make a reservation on the day I want the room?
    open close

    Yes, you can, if there is an available room.
    Even if there is no available room on the Internet for a particular day, you may be able to reserve a room if you contact the hotel directly.
    You may be able to make a reservation if you contact the hotel directly.

  • Can a person other than the guest make a reservation?
    open close

    A person other than the guest can make a reservation on behalf of the guest.
    While making a reservation via the website, in the guest information, for the name of the guest please enter the name of the guest who will check in to the room.
    If you need to change the name of the guest, please change via the page to check, change or cancel reservations.

  • Can I make reservation for more than two people?
    open close

    In "Condition Search" on the accommodations reservation page, please specify desired number of guests and rooms.
    For example, if you want to make a reservation for 4 people in 2 twin rooms, set a search condition of 2 guests per room and 2 available rooms.
    The types of rooms available for 2 people will be displayed.
    Note that you can only make collective reservations for the same type of room.
    If you want to make reservations for different types of rooms (single/twin etc.), please make individual reservations for each room type.

  • How many months in advance can I make a reservation?
    open close

    We accept reservations up to about 12 months in advance including the month in which the stay will occur.
    Please understand that the reservation acceptance period may differ depending on the plan selected and there may be dates when rooms are unavailable.
    For details, please see availability of the hotel.

  • Do you have a waiting list?
    open close

    We are very sorry. We do not provide a waiting list for reservations.
    We apologize for the inconvenience but please search for available rooms on a later date or inquire directly with the hotel.

  • Can I book only minors as a guest?
    open close

    Minors below middle school age are not allowed to stay in a room without a guardian accompanying them.
    In addition, for minors above high school age, consent of a guardian is required.
    Please inquire with the hotel by phone or via the Contact Us page.

  • Can you issue a receipt?
    open close

    Receipts are issued upon checkout for guests who paid directly at the hotel.
    If there is request regarding the address of the receipt, please tell us during check in.
    If you would like a receipt to be reissued, please inquire directly with the hotel.

  • Can I change the guest name or arrival time entered at the time of the reservation?
    open close

    Yes, you can change a reservation via the page to check, change or cancel reservations.

  • Can I check my reservation?
    open close

    A reservation confirmation email is sent when you make a reservation.
    You can also check the reservation status on the page to check, change or cancel reservations.

Pricing

  • How many days in advance from the reservation date will a cancellation charge occur?
    open close

    Cancellation charges are applied based on the accommodation terms stipulated by the hotel.
    Cancellation on the day before the stay ... 20% of the accommodation fee
    Cancellation on the day of the stay ... 80% of the accommodation fee
    Cancellation without any notice … 100% of the accommodation fee
    Cancellation charges will not occur until 2 days before the date of your stay.
    However, the details of the cancellation policy may differ depending on the terms of other booking websites and the plan selected.

  • Is there an extended stay fee?
    open close

    The extended stay fee is as follows:
    Every hour Every single room 1000 yen (tax included) Twin / double room 2,000 yen (tax included)
    Suite 1 room 4000 yen (tax included)
    After 3 pm: Full amount of basic accommodation fee (room charge)
    The amount of extension time possible differs depending on the situation on that day. Please understand that there may be cases where you may not be able to extend your stay.

  • How do I pay?
    open close

    We take payment in advance only. Please pay at the time of check in or make an online card payment to pay in advance before check in. For the details of advance payment, please contact us.

  • Is the price of the room per person?
    open close

    Our website displays the price per person and the total price of all guests. The displayed price is the price including tax.
    We do not charge a service fee. Please note that accommodations are taxed in Tokyo per accommodation regulations.
    Accommodation tax is included in the basic accommodation price.

Check in/check out

  • What time is check in and check out?
    open close

    Our check in time is 15:00 and check out time is 10:00.
    Hotel staff are available 24 hours a day at the front desk to take care of late night arrivals and early morning departures.

  • Can I use a credit card?
    open close

    Yes, you can use a variety of credit cards.credit card

  • Can I pay in currency other than Japanese yen?
    open close

    We only accept payment in Japanese yen.
    Also, we cannot provide currency exchange services.
    Note that a variety of credit cards can be used.

Breakfast and meals

  • Do you provide meals?
    open close

    Our hotel does not have a restaurant.
    Please use restaurants in the nearby area.

  • Can I bring meals to the room?
    open close

    Yes, you can bring meals to your room.

Accompanying children

  • How do I make a reservation with children?
    open close

    If children under elementary school age sleep together in the same bed as their guardian, no additional fee is required.
    1 person can sleep together with a child on 1 bed.
    When making a reservation, do not include children as the number of guests; make reservations for adults only.
    For children above elementary school age, please make the reservation as an adult.
    Even though the child is younger than elementary school age, if the child cannot sleep together with an adult, a reservation is required as an adult.

  • Is there a children's fee?
    open close

    If children under elementary school age sleep together in the same bed as their guardian, no additional fee is required.
    1 person can sleep together with a child on 1 bed.
    For children above elementary school age, please make the reservation as an adult.
    If the child cannot sleep together with an adult, a reservation is required as an adult.

  • Do you provide baby beds?
    open close

    Sorry, we do not have a baby cot.

Various services

  • Can you make arrangements for taxi service?
    open close

    We will arrange them at the front desk.

  • Does the hotel have a laundry service?
    open close

    We accept laundry requests at the front desk.
    Please inquire with the hotel about when we accept laundry requests and the laundry completion time.
    Each room has a price list, laundry form and laundry bag.
    Bring laundry you want done to the front desk.
    We will charge a laundry fee when the service is completed since the charge varies depending on the type of clothing.
    Our hotel also has a laundromat (fee-based).

  • Is there medicine available?
    open close

    According to relevant laws and regulations, our hotel cannot provide medicines. We do provide bandages etc. at the front desk. Please do not hesitate to ask us when needed.

  • Can you make arrangements for a massage?
    open close

    Yes.. For details, please contact the hotel by phone or via the Contact Us page.

  • Is there a safety deposit box (safe)?
    open close

    Guest rooms are not equipped with a safety deposit box.
    We can look after your belongings at the front desk, so please let us know.

  • Is there a copy service?
    open close

    We provide a copy service at the front desk for a fee.
    Please ask at the front desk for services.

  • Is there a FAX service?
    open close

    We provide FAX service at the front desk for a fee.
    Please ask at the front desk for services.

Room equipment, rental items and Wi-Fi

  • Can I connect to the Internet?
    open close

    Our hotel provides a high-speed wireless LAN (Wi-Fi) and wired LAN internet connections.
    To access the wireless LAN (Wi-Fi), please use the SSID and password displayed on the TOP screen of the TV monitor.
    To access the wired LAN, please use the LAN cable jack located at the desk, etc.

  • Can I rent a DVD player? Can I watch DVDs on the TV in the room?
    open close

    Only suite rooms have a DVD/BD player as standard equipment.
    We do not rent DVD players.
    We also restrict external connection to the TV. Please do not bring in playback equipment.

  • Is there a refrigerator (mini bar)?
    open close

    Every room is equipped with an empty refrigerator.
    Suite rooms are also equipped with a wine cellar and mini bar (empty).

  • What kind of functions are available in the guest room toilet?
    open close

    Toilets in guest rooms are equipped with a bidet toilet seat.

  • Is there a trouser presser?
    open close

    Are computers available for rent?

  • Is there a rental PC?
    open close

    We are very sorry. We do not provide rental computers.

  • What kind of rental items are available? Can I make a reservation for such items in advance?
    open close

    You can find a description of rental items on the Facilities and Services page of our website. We have a limited numbers of rental items available. We take reservations so please contact the front desk.

  • What is the Video On Demand (VOD) system?
    open close

    Video on Demand (VOD) is a service that allows you to select and watch your favorite programs at any time from categories such as movies, sports, variety and documentaries.

  • What kind of equipment and amenities are available in the guest rooms?
    open close

    The Room Details page on our website provides a description of the equipment and amenities available for each

Facilities and services

  • Is there an ice machine inside the hotel?
    open close

    An ice machine is available on the first floor of our hotel.

  • Are there vending machines inside the hotel?
    open close

    A soft drink vending machine is available on the first floor of our hotel.
    Vending machines for tobacco and alcohol are not available inside the hotel.

  • Are non-smoking rooms available?
    open close

    All rooms are non-smoking rooms.

  • Can I connect an HDMI terminal to the TV in my room?
    (Can the TV be connected to an external input?)
    open close

    External connections are restricted to protect the internal settings of the TV.
    Please do not connect equipment brought from outside to the TV in the guest room.

  • Can I smoke in the guest room or inside the hotel?
    open close

    All rooms are non-smoking. Other shared space is also smoke-free.
    Moreover, Use of electronic cigarettes including IQOS in non-smoking rooms is not allowed.
    If you want to smoke, please use the smoking booth located on the first and 4th floors of our hotel.

  • Is there a parking lot?
    open close

    The hotel does not have a guest parking lot.

  • Is there a bicycle parking space (for motorcycles or bicycles)?
    open close

    The hotel does not have a guest bicycle parking space.

  • Can I bring my bicycle to my room?
    open close

    We are very sorry. Please do not bring a bicycle to your room.

  • Is there a microwave in the hotel?
    open close

    Warming by microwave is available at the front desk.
    Only suite rooms have a microwave as a standard equipment.

  • Is there a meeting room in the hotel?
    open close

    We do not provide a meeting room.

  • Is there a public bath in the hotel?
    open close

    We do not provide a public bath.

  • Is there a laundromat in the hotel?
    open close

    There is a laundromat on the first floor of our hotel (includes a washing machine and dryer).
    It automatically dispenses detergent.
    You can check the completion time on the TV in your room.

  • Do you support barrier-free access?
    open close

    Universal twin rooms (wheelchair compatible) are available.
    For details, please contact the hotel or visit the hotel's room page.

Other

  • Should I carry the room card key with me when I go out?
    open close

    You will need your room key to access the room. Please take the room card key with you when you go out.
    We lock the entrance at night for security reasons. Guests can use their room card key to unlock the entrance.

  • Is there a closing time?
    open close

    We do not have a closing time, but the entrance is locked from 1:00 AM to 6:00 AM for security purposes.
    Guests can use their room card key to unlock the entrance.
    When checking in during locked time, please use the intercom phone to contact hotel staff.
    Hotel staff is available 24 hours a day.

  • Can I invite a acquaintance to my room who will not be staying in the room?
    open close

    To prevent crime and fire danger please do not invite persons other than registered guests to your room. Please use the entrance lobby as a meeting place.

  • Can I bring a pet?
    open close

    Pets are not allowed in our hotel.

  • Can I bring an assistance dog (guide dog, hearing dog, service dog, etc.)?
    open close

    Yes. If you have a specific request for room allocation, etc., please tell us.
    Your dog's meals and excrement disposal are your responsibility.

  • Does the hotel have an email address?
    open close

    Please contact us using the Inquiry Form on our website. Please understand that it may take some time for us to reply depending on the contents of your inquiry. If you are in a hurry, please contact us by phone.