Q & A

Reservations can be made by phone or via the internet. Since there is the possibility we are fully occupied on the day, please make a reservation after confirming the availability by telephone or internet in advance.

A person other than the guest can make a reservation on behalf of the guest.
While making a reservation via the website, in the guest information, for the name of the guest please enter the name of the guest who will check in to the room.
If you need to change the name of the guest, please change via the page to check, change or cancel reservations.

In “Condition Search” on the accommodations reservation page, please specify desired number of guests and rooms.
For example, if you want to make a reservation for 4 people in 2 twin rooms, set a search condition of 2 guests per room and 2 available rooms.
The types of rooms available for 2 people will be displayed.
Note that you can only make collective reservations for the same type of room.
If you want to make reservations for different types of rooms (single/twin etc.), please make individual reservations for each room type.

We accept reservations up to about 12 months in advance including the month in which the stay will occur.
Please understand that the reservation acceptance period may differ depending on the plan selected and there may be dates when rooms are unavailable.
For details, please see availability of the hotel.。

We do not provide a waiting list for reservations.

Minors below middle school age are not allowed to stay in a room without a guardian accompanying them.
In addition, for minors above high school age, consent of a guardian is required.
Please inquire with the hotel by phone or via the Contact Us page.

Receipts are issued upon checkout for guests who paid directly at the hotel.
If there is request regarding the address of the receipt, please tell us during check in.
If you would like a receipt to be reissued, please inquire directly with the hotel.

Yes, you can change a reservation via the page to check, change or cancel reservations.

A reservation confirmation email is sent when you make a reservation.
You can also check the reservation status on the page to check, change or cancel reservations.

A cancellation fee will be charged based on the hotel’s terms and conditions.
Previous day: 20% of room charge
On the day: 80% of the room charge
No-show: 100% of the room charge
However, if you make a reservation via the internet, the cancellation policy may differ depending on some plans. Please note that the cancellation policy is described in the plan explanation and reservation confirmation e-mail.

Regarding the extension fee.
Fee for standard single, executive single or universal room is 1,000 yen (tax included) per hour, for standard twin or executive twin is 2, 000 yen (tax included) per hour. If you check out after 2:00 pm, you will be charged the full amount of the basic accommodation fee (room charge).
Please note that we may not be able to accommodate your request for extension.

Cash or credit cards are accepted at the time of check-in.

Our website displays the price per person and the total price of all guests. The displayed price is the price including tax.
We do not charge a service fee. Please note that accommodations are taxed in Tokyo per accommodation regulations.
Accommodation tax is included in the basic accommodation price.

Our check in time is 15:00 and check out time is 10:00.

Yes, you can use a variety of credit cards.

We only accept payment in Japanese yen.

A light breakfast take-out is available in the bar lounge.
For dinner, please use the nearby restaurants.

Yes, you can bring meals to your room.

Children who are under elementary school age who sleep in the same room as the parent or guardian will not be included as the number of children. Please only register the the number of adults in this case. One person per bed. If children under elementary school age wish to use a bed alone, please make a reservation as an adult. For elementary school students or older children, please make a reservation as an adult.

Please note that the room rate is the same as the adult rate for children who wish to sleep in a bed alone.

We do not have a baby cot.

We will arrange them at the front desk.

We accept laundry requests at the front desk.
Please inquire with the hotel about when we accept laundry requests and the laundry completion time.
Each room has a price list, laundry form and laundry bag.
Bring laundry you want done to the front desk.
We will charge a laundry fee when the service is completed since the charge varies depending on the type of clothing.
Our hotel also has a laundromat (fee-based).

In accordance with the relevant laws and regulations, we are unable to provide oral medications or other medical supplies. We can supply bandages, etc. at the front desk.

We can arrange for you. Please contact the front desk if you wish to use.

Safety deposit boxes are available in the rooms.Please note that valuables that do not fit in the safety deposit box will be kept at the front desk. Please feel free to inquire.

We provide a copy service at the front desk for a fee.
Please ask at the front desk for services.

We provide FAX service at the front desk for a fee.

High-speed wireless LAN (Wi-Fi) is avaiable in the rooms.
Please check the SSID and password displayed on the TV screen in the room.
Wired LAN is not available.

We do not rent DVD players.
We also restrict external connection to the TV. Please do not bring in playback equipment.

Every room is equipped with an empty refrigerator.

Toilets in guest rooms are equipped with a bidet toilet seat.

It is available for rent at the front desk.

We do not provide rental computers.

You can find a description of rental items on the Facilities and Services page of our website. We have a limited numbers of rental items available. We take reservations so please contact the front desk.

Video on Demand (VOD) is a service that allows you to select and watch your favorite programs at any time from categories such as movies, sports, variety and documentaries.

The Room Details page on our website provides a description of the equipment and amenities available for each

An ice machine is available on the first floor of our hotel.

Vending machines are is available on the first floor of our hotel.

All rooms are non-smoking rooms.

External connections are restricted to protect the internal settings of the TV.
Please do not connect equipment brought from outside to the TV in the guest room.

We have a smoking area on the first floor.
Smoking, including electronic cigarettes. is not permitted in all rooms and on the premises (except smoking areas).

We have a parking lot for disabled guests at a location 2 minutes walk from the hotel.
If you come by car, please contact us so we can check the parking situation.

Please do not bring bicycles to your room.

Please do not bring bicycles to your room.

There is one on the 1st floor.

We do not provide a meeting room.

We do not provide a public bath.

There is one on the 1st floor. You can also check the status of the launderette on the in-room TV.

Barrier-free rooms (wheelchair accessible) are available.
For more information, please contact the hotel or visit the hotel’s guest rooms page.

We recommend you carry it with you.

We do not have a closing time, but the entrance is locked from 1:00 AM to 6:00 AM for security purposes.
Guests can use their room card key to unlock the entrance.
When checking in during locked time, please use the intercom phone to contact hotel staff.

We ask that you to refrain from having your guest to enter the rooms, except for hotel guests. Please meet with your guests in the lobby on the first floor.

Yes. If you have a specific request for room allocation, etc., please tell us.
Your dog’s meals and excrement disposal are your responsibility.

Please contact us using the Inquiry Form on our website. Please understand that it may take some time for us to reply depending on the contents of your inquiry. If you are in a hurry, please contact us by phone.

Pets are not allowed in our hotel.